Cazoo gives every dealer AI call summaries, powered by Kaisa.

In September, Cazoo launched AI call summaries for every dealer on its Dealer Centre, free of charge. Cazoo says dealers asked for help staying on top of their calls. The feature is powered by Kaisa AI Call Analytics, and we’re proud to be part of it.

Why buyer calls matter

A buyer call often holds the most useful detail a dealer gets: the specific car, a trade-in, a callback time. Once the call ends, that detail usually lives in one person’s notes or memory. That makes follow-up harder for dealers, and it makes it harder for marketplaces to show what their leads are worth.

How it works

Kaisa AI Call Analytics turns each buyer call into a structured summary. It picks out what the buyer asked about, such as test drives, deposits, or finance. It notes trade-in details like mileage, condition, and previous owners. And it records any callback the dealer agreed to.

What three months of calls showed

Cazoo aggregated three months of call-summary data. 95% of calls included a detailed vehicle enquiry. Where the vehicle was available and a visit was offered, half of calls ended in a confirmed visit or test drive.

Why it matters for marketplaces

When calls are visible, follow-up no longer depends on who took notes. It becomes something a platform can measure and improve.

Read more about the launch in AM Online: Cazoo adds AI call summaries to help dealers convert leads