From “How many leads?” to “What actually happened?”

Kaisa’s AI Call Analytics turns every buyer–dealer conversation into measurable insight — so marketplaces and OEMs can see real outcomes, not just lead volume.

Talk to sales

The visibility gap

Marketplaces lose visibility the moment a buyer calls a dealer. But what happens after the call starts?

Did the buyer reach a human?
Was the car available?
Did the conversation progress?
Was an appointment agreed?
Was the call missed entirely?

Without this visibility, it’s impossible to separate high-quality leads from operational issues.
AI Call Analytics closes that gap.

What AI call analytics actually does

Every call is automatically analysed and structured into measurable outcomes.
We detect:

Call Disposition

Understanding how a call was initiated is the first step. Did the buyer reach a human, voicemail, an IVR system, or an AI agent? Equally important is how the call ended — whether a conversation took place, a message was left, or the call was abandoned altogether. Mapping these outcomes immediately uncovers missed revenue.

Appointment Scheduled

AI automatically detects when a test drive or visit is agreed during the call. This becomes your strongest early-funnel KPI.

Structured Call Summary

Each call receives a short, factual summary explaining what happened. No guesswork. No manual tagging. All insights are available directly in the Kaisa platform or via API.

Uncover lost revenue in missed calls

Up to 36% of calls are missed

Many never reach a salesperson due to:

Outside office hours
Voicemail
IVR loops
Poor routing

AI Call Analytics makes this visible instantly:

% human connection
% voicemail
% missed
% recovered

Fixing connection alone can significantly increase downstream conversion.

Appointment scheduled rate — Your strongest KPI

In automotive sales, the first call has one purpose:
Get the buyer to the dealership.

AI Call Analytics automatically detects when an appointment is agreed.

This enables you to track:

Appointment Scheduled Rate
Dealer-level performance
Marketplace-level benchmarks

When appointment rates rise, everything downstream improves:

Showroom visits
Sales conversion
Revenue

Build trust between marketplace and dealer

Dealers often challenge lead quality — because there’s no shared visibility. AI-generated summaries provide factual context behind each outcome. This allows you to—