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AI Call Analytics

Kaisa’s AI Call Analytics turns every buyer–dealer conversation into measurable insight — so marketplaces can see real outcomes, not just lead volume.

AI Call Analytics Hero

Marketplaces lose visibility the moment a buyer calls a dealer.
But what happens after the call starts?


Visibility Gap

Without this visibility, it’s impossible to separate high-quality leads from operational issues. 
AI Call Analytics closes that gap.

Every call is automatically analysed and structured into measurable outcomes. 
We detect:

AI Analytics

Understanding how a call was initiated is the first step. Did the buyer reach a human, voicemail, an IVR system, or an AI agent? Equally important is how the call ended — whether a conversation took place, a message was left, or the call was abandoned altogether. Mapping these outcomes immediately uncovers missed revenue.

AI automatically detects when a test drive or visit is agreed during the call.
This becomes your strongest early-funnel KPI.

Each call receives a short, factual summary explaining what happened.
No guesswork. No manual tagging.
All insights are available directly in the Kaisa platform or via API.

Many never reach a salesperson due to:
<ul>
<li style="font-weight: 400;" aria-level="1">Outside office hours</li>
<li style="font-weight: 400;" aria-level="1">Voicemail</li>
<li style="font-weight: 400;" aria-level="1">IVR loops</li>
<li style="font-weight: 400;" aria-level="1">Poor routing</li>
</ul>
AI Call Analytics makes this visible instantly:
<ul>
<li>% human connection</li>
<li>% voicemail</li>
<li>% missed</li>
<li>% recovered</li>
</ul>
Fixing connection alone can significantly increase downstream conversion.

Uncover lost revenue in missed calls
Up to 36% of calls are missed

AI Call Analytics automatically detects when an appointment is agreed.
This enables you to track:
<ul>
<li style="font-weight: 400;" aria-level="1">Appointment Scheduled Rate</li>
<li style="font-weight: 400;" aria-level="1">Dealer-level performance</li>
<li style="font-weight: 400;" aria-level="1">Marketplace-level benchmarks</li>
</ul>
When appointment rates rise, everything downstream improves:
<ul>
<li style="font-weight: 400;" aria-level="1">Showroom visits</li>
<li style="font-weight: 400;" aria-level="1">Sales conversion</li>
<li style="font-weight: 400;" aria-level="1">Revenue</li>
</ul>

Appointment scheduled rate — Your strongest KPI
In automotive sales, the first call has one purpose: 
Get the buyer to the dealership.

Dealers often challenge lead quality — because there’s no shared visibility. AI-generated summaries provide factual context behind each outcome.

This allows you to—

Dealer Data

The result— 
Better alignment, better optimisation and better performance.

Monitor AICA Enabled

<ul class="text-p">
<li>Currently in beta with selected partners.</li>
<li>Early access available.</li>
<li>General availability planned for early 2026</li>
</ul>
Built for enterprise-grade reliability:
<ul class="text-p">
<li>ISO 27001 certified</li>
<li>Fully hosted on EU servers</li>
<li>GDPR compliant</li>
</ul>

Secure, compliant, and built to scale

From “How many leads?” to “What actually happened?”

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